Technical Support Engineers – Cyprus 124 views

Data Ally Ltd, the master distributor leading Cybersecurity solutions is actively interested in employing a Technical Support Engineer. Data Ally is the representative of Panda Security, WatchGuard, Endian, Nakivo and GTB Technologies.

Duties / Responsibilities: 

• Provide superior support and services to clients remotely or on site.
• Handle escalated and complex technical issues from customers.
• Implementing security solutions: Firewalls, Cloud security solutions, Endpoint, Backup solution, Multi Factor authentication, Remote Management, DLP.
• Designing and proposing to clients the required actions for higher security level.
• Handling support requests through phone or ticket.
• Escalating bugs and unresolved problems to vendor.
• Provide training to customers regarding the solutions provided by Data Ally.
• Document and analyze security incidents and provide remediations instructions and further enhancements that might be needed.

Qualifications:

• Degree in Computer Science with specialization to network or security will be considered an advantage.
• Knowledge of TCP/IP protocol suites and advanced routing protocols.
• Understanding of network security, virtualization platforms, Linux/ Unix, Microsoft applications, Active Directory/LDAP and protocols like SMTP, HTTP, FTP, SIP, TLS/SSL, IPSEC.
• Outstanding verbal and written communication skills. (Greek Native Language – Excellent command of English Language)
• Strong interpersonal skills.
• Industry  certificates: CCNA, MCSA, CCNP and CISSP will be considered an advantage.

What we offer:

• Competitive salary
• 13^th Salary
• Provident Fund
• Company mobile phone
• Company Laptop
• Company car for customer visits.

Please send your C.V to: a.michael@data-ally.com