Technical Support Engineers – Cyprus 20 views

Job Overview

Data Ally Ltd, the master distributor leading Cybersecurity solutions is actively interested in employing a Technical Support Engineer. Data Ally is the representative of Panda Security, WatchGuard, Endian, Nakivo and GTB Technologies.

 

Duties / Responsibilities: 

  • Provide superior support and services to clients remotely or on site.
  • Handle escalated and complex technical issues from customers.
  • Implementing security solutions: Firewalls, Cloud security solutions, Endpoint, Backup solution, Multi Factor authentication, Remote Management, DLP.
  • Designing and proposing to clients the required actions for higher security level.
  • Handling support requests through phone or ticket.
  • Escalating bugs and unresolved problems to vendor.
  • Provide training to customers regarding the solutions provided by Data Ally.
  • Document and analyze security incidents and provide remediations instructions and further enhancements that might be needed.

Qualifications:

  • Degree in Computer Science with specialization to network or security will be considered an advantage.
  • Knowledge of TCP/IP protocol suites and advanced routing protocols.
  • Understanding of network security, virtualization platforms, Linux/ Unix, Microsoft applications, Active Directory/LDAP and protocols like SMTP, HTTP, FTP, SIP, TLS/SSL, IPSEC.
  • Outstanding verbal and written communication skills. (Greek Native Language – Excellent command of English Language)
  • Strong interpersonal skills.
  • Industry  certificates: CCNA, MCSA, CCNP and CISSP will be considered an advantage.

What we offer:

  • Competitive salary
  • 13th Salary
  • Provident Fund
  • Company mobile phone
  • Company Laptop
  • Company car for customer visits.

Please send your C.V to: a.michael@data-ally.com

 

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