Prevention at Sea is a maritime software firm based in Larnaca that designs and develops software products for the maritime industry. The company has recently been awarded with 4 international innovation awards.

Job Outline

We are currently seeking to recruit a Back-End Software Support Officer  to join our software support back-end team and provide high quality service and customer support to the clients of the company whilst ensuring client satisfaction.

Duties & Responsibilities:

• Completes the process of customizations for the client
• Troubleshoots and solves client support issues during the customization process
• Assists clients-users through written communication via email online and provide onsite support
• Ensures and monitors the quality assurance process of the customizations provided to the clients/users
• Performs testing on maritime software products
• Organizes and handles documentation and relative data in client files and folders
• Reviews, creates and maintains the software user guides

Qualifications & Requirements:

• Bachelor’s degree in Business Management or a related field will be considered an advantage
• Excellent command of the English language (written and verbal)
• Good knowledge of general computing and Microsoft Office
• Good organizational and communications skills
• Critical thinking skills
• Detail-oriented and a problem-solving mindset
• Ability to work effectively as part of a team and to learn independently

 Applications:

All interested candidates should apply by sending their CV to hr@preventionatsea.com stating the job title and REF.NUM.

We offer a flexible and friendly work environment, as well as job training to support your continuous learning and personal development through our internal training programs. New ideas, fresh perspective and feedback are always welcomed. The position offers an attractive compensation package with added benefits including remote working.