IT TECHNICIAN 221 views

Key Duties and Responsibilities:

• Being the first point of contact by users for problem solving and providing timely support to them
• Installing and configuring hardware components such as servers, PCs, laptops, tablets, printers, and software such as Windows, Office suits, antivirus software and other software needed by the individual departments
• Prepare any equipment for dispatch to the Group’s locations
• Troubleshooting hardware, network and software issues
• Repairing or replacing faulty hardware
• Managing technical documentation
• Maintain a high degree of customer service for all support queries and issues
• Take ownership of user problems and be proactive when dealing with user issues
• Support users in the use of hardware by providing necessary advice
• Setting up user mobile devices such as Android, Apple IOS, Windows
• Travel to the remote locations for support and hardware deliveries
• Support user queries after normal office hours

Key Skills/Experience:

• Ideally educated to degree level in Information Technology or related field
• A minimum of 2 years’ hands on experience in Systems Administration, PC/Laptop hardware set-up and configuration and Help Desk support.
• Strong experience and working knowledge of Windows 10, Windows 7, Windows Server OS and Microsoft Office Suites.
• Knowledge of Microsoft Active Directory, specifically setting up users, creating email, assigning permissions.
• Experience using and troubleshooting MS Office applications with emphasis in Outlook
• Ability to create accurate, detailed documentation and present the information to a non-technical audience is required.
• Ability to prioritize and complete multiple tasks simultaneously
• Strong customer service skills and excellent telephone manner and face-to-face communications skills are a must
• Strong communication skills in Greek and English (Written & Spoken)
• Strong team player

Apply with confidence at : https://careers.kanikahotels.com/