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Job Overview

Position Summary:

Responsible for ensuring the cleanliness, sanitation, orderliness and adequate supply of assigned housekeeping guestrooms and work areas.

He / She should be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service-oriented manner.

Responsibilities:

  • Reports check out rooms immediately after inspection by phone call to H/K office and Reception.
  • Cleans guest rooms according to the procedure.
  • Ensures that guest preferences are met all the time.
  • Picks up a service area, pantry, corridors and exit stairwells on a regular basis.
  • Keeps the service area, pantry and trolleys clean and tidy.
  • Exchanges the linen with laundry and linen-room.
  • Ensures laundry, dry cleaning and pressing are delivered.
  • Reports any illness of guest and accident.
  • Authorize to enter in guestrooms for cleaning and providing turndown service as per requirement.
  • Responsible for following the standard operating procedures.
  • Responsible for achieving and exceeding the guest satisfaction score.
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