Maid 233 views

Position Summary:

Responsible for ensuring the cleanliness, sanitation, orderliness and adequate supply of assigned housekeeping guestrooms and work areas.

He / She should be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service-oriented manner.

Responsibilities:

• Reports check out rooms immediately after inspection by phone call to H/K office and Reception.
• Cleans guest rooms according to the procedure.
• Ensures that guest preferences are met all the time.
• Picks up a service area, pantry, corridors and exit stairwells on a regular basis.
• Keeps the service area, pantry and trolleys clean and tidy.
• Exchanges the linen with laundry and linen-room.
• Ensures laundry, dry cleaning and pressing are delivered.
• Reports any illness of guest and accident.
• Authorize to enter in guestrooms for cleaning and providing turndown service as per requirement.
• Responsible for following the standard operating procedures.
• Responsible for achieving and exceeding the guest satisfaction score.