IT Service Manager 144 views

ASBIS Kypros Ltd invites you to participate in the competition for the vacancy Service Manager in Limassol.

Main tasks:

• Managing service coverage in Cyprus for various brands.
• Company’s Multi-brand Service center administration.
• Identifying target customers, development and implementation of sales of IT services.
• Service support of the Company’s partners and retailers.
• RMA parts claims and inventory management via vendors/suppliers.
• Spare parts inventory management.

Objectives:

• Enable fast and reliable dealing with any issue from key customers.
• Minimize service issues via proper arrangement of service processes.
• Meet customer’s expectations with service and offer commercial IT services.
• Enable effective communication to mother’s company team and internal processes follow up.
• Enable fast RMA stock turnaround and compensation for customers and the Company.
• Enable profit from commercial IT services.
• Minimize service operations cost via optimized and efficient management of service processes.

Skills and qualifications:

• Higher education. Technical education is a preference.
• Work experience of 2 years or more in repair service centers (e.g., Samsung, Apple, Xiaomi, Huawei, Lenovo, LG, etc.) or telecommunication companies on service management positions.
• Strong computer technical skills.
• Fluency in English and Greek.
• Highly dynamic, self-starter who uses own initiatives to maximize value of the Company.
• Ability to work on multiple projects at different phases of implementation and drive to results in timely and top-quality manner.
• Commitment to the job and its success.
• Knowledgeable and confident in communicating information.
• Ability to interact professionally and comfortably at all levels within the organization (verbal, written, presentations).
• Analytical skills, initiative, accuracy and diligence.

We offer:

• Competitive salary + performance related bonus
• Health insurance
• Possibility of personal and professional development
• Dynamic work environment of international company