Reservation & Customer Care Agent – Kanika Head Office 162 views

We are looking to recruit an enthusiastic and friendly individual to join a team of hospitality professionals in our central reservation office, located in Limassol.

What we expect from you:

• To ensure a consistently high standard of customer service following the KANIKA Hotels & Resorts guidelines and the department Standard Operating Procedures.
• To answer questions about property facilities/services, room accommodation, and handle all the reservations and customer support process.
• To directly administer direct reservations and customer support inquiries in a prompt, efficient and professional manner in line with the Kanika values.
• To handle and assist with the reservations and customer support services for hotel guests and tour operator specialists that require destination wedding holiday packages
• To manage website enquiries through the company CRM, ensuring efficient follow up as per company policies Uses various selling techniques to maximize conversion of website chats into confirmed room reservations
• To process direct reservations for VIP and CIP and ensures that they are handled in a prompt, professional and gracious
• To ensure that all correspondence for arrivals is linked to the PMS reservation system.
• To understand and implement the correct use of reservations systems, sales scripts, marketing collateral, pricing policies, reservation policies, loyalty program policies, quotation templates, communication skills and follow-up automation to ensure high quality of services and successful sales conversion rates;
• Work towards achieving targets, under the guidance and leadership of the Head of Reservations and Customer Service.
• To establish good relations with Tour Operator call center agents, retail travel agents and home workers involved with the reservations department.
• To strive to maximize Room Revenues by using various up-selling techniques to sell the highest possible room categories and actively up-sells the Hotels’ facilities like Restaurants and Spa to the guests.

Qualifications and experience

• Working experience of at least 2-3 years at a similar position of a 4 or 5* Hotel will be considered as a plus.
• Computer literacy and proficiency in using Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
• Excellent knowledge of Greek and English language. Russian or German language knowledge would be considered as an advantage
• Pleasant personality
• Time management and Organizational skills
• Experience in using Hospitality management systems (Fidelio etc.)
• EU Citizen or EU Work Permit Holder

Apply with a lot of confidence at : https://form.asana.com/?k=fK_0bLU4810AQDxN7xwH7w&d=6450303080948