Job Overview

Key Duties and Responsibilities:

  • Being the first point of contact by users for problem solving and providing timely support to them
  • Installing and configuring hardware components such as servers, PCs, laptops, tablets, printers, and software such as Windows, Office suits, antivirus software and other software needed by the individual departments
  • Prepare any equipment for dispatch to the Group’s locations
  • Troubleshooting hardware, network and software issues
  • Repairing or replacing faulty hardware
  • Managing technical documentation
  • Maintain a high degree of customer service for all support queries and issues
  • Take ownership of user problems and be proactive when dealing with user issues
  • Support users in the use of hardware by providing necessary advice
  • Setting up user mobile devices such as Android, Apple IOS, Windows
  • Travel to the remote locations for support and hardware deliveries
  • Support user queries after normal office hours

Key Skills/Experience:

  • Ideally educated to degree level in Information Technology or related field
  • A minimum of 2 years’ hands on experience in Systems Administration, PC/Laptop hardware set-up and configuration and Help Desk support.
  • Strong experience and working knowledge of Windows 10, Windows 7, Windows Server OS and Microsoft Office Suites.
  • Knowledge of Microsoft Active Directory, specifically setting up users, creating email, assigning permissions.
  • Experience using and troubleshooting MS Office applications with emphasis in Outlook
  • Ability to create accurate, detailed documentation and present the information to a non-technical audience is required.
  • Ability to prioritize and complete multiple tasks simultaneously
  • Strong customer service skills and excellent telephone manner and face-to-face communications skills are a must
  • Strong communication skills in Greek and English (Written & Spoken)
  • Strong team player

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