IT Support Specialist 32 views

Job Overview

IT Support Specialist, is responsible for assisting customers with technical issues or questions relating to computer hardware or software devices. Their duties include taking phone calls from customers or communicating with them through messaging platforms, helping customers diagnose technical issues over the phone and speaking with them about installing hardware or software on their computers.

Duties and responsibilities

Technical Support Specialist’s duties and responsibilities may revolve around maximizing computer system capabilities and making recommendations like the following:

  • Handling customer technical support cases through phone and email submission
  • Updating the company website with tech tips and brief documents
  • Improving existing programs by evaluating objectives and specifications, reviewing proposed changes and making recommendations
  • Maintaining system functionality by testing computer components
  • Achieving computer stem objectives through collecting relevant data, identifying and evaluating options and suggesting a course of action
  • Maintain client confidence by keeping their information confidential
  • Preparing reference material for users by drafting operation instructions
  • Escalate calls as needed to Softare Engineer for more in depth technical/diagnostic assistance
  • Communicate to clients for approvals, diagnostic results, and shipping inquiries
  • Complete status updates on service calls completion

 

Qualifications

  • High school education or equivalent is required
  • Minimum 1-year call center/customer service experience
  • Must have technical/diagnostic ability along with analytical ability to diagnose problems above basics, and basic mechanical skills
  • Ability to read/understand service manuals/bulletins
  • Excellent communication and interpersonal skills – verbal and written, are required to effectively and accurately communicates in English via email, text, and telephone
  • Fluent Greek and English language
  •  Working familiarity of various office equipment (telephone, computer, fax, copier, etc.) and be PC proficient with basic skills in Internet, Excel, and Word
Apply for this job

 IT Support Specialist 20 views

Job Overview

IT Support Specialist, is responsible for assisting customers with technical issues or questions relating to computer hardware or software devices. Their duties include taking phone calls from customers or communicating with them through messaging platforms, helping customers diagnose technical issues over the phone and speaking with them about installing hardware or software on their computers.

Duties and responsibilities

Technical Support Specialist’s duties and responsibilities may revolve around maximizing computer system capabilities and making recommendations like the following:

  • Handling customer technical support cases through phone and email submission
  • Updating the company website with tech tips and brief documents
  • Improving existing programs by evaluating objectives and specifications, reviewing proposed changes and making recommendations
  • Maintaining system functionality by testing computer components
  • Achieving computer stem objectives through collecting relevant data, identifying and evaluating options and suggesting a course of action
  • Maintain client confidence by keeping their information confidential
  • Preparing reference material for users by drafting operation instructions
  • Escalate calls as needed to Softare Engineer for more in depth technical/diagnostic assistance
  • Communicate to clients for approvals, diagnostic results, and shipping inquiries
  • Complete status updates on service calls completion

 

Qualifications

  • High school education or equivalent is required
  • Minimum 1-year call center/customer service experience
  • Must have technical/diagnostic ability along with analytical ability to diagnose problems above basics, and basic mechanical skills
  • Ability to read/understand service manuals/bulletins
  • Excellent communication and interpersonal skills – verbal and written, are required to effectively and accurately communicates in English via email, text, and telephone
  • Fluent Greek and English language
  •  Working familiarity of various office equipment (telephone, computer, fax, copier, etc.) and be PC proficient with basic skills in Internet, Excel, and Word
Apply for this job