CareerFinders, on behalf of our client, an International provider of IT & Marketing related services, primarily to the iGaming sector we are seeking to recruit a Fraud & Risk Operations Manager to join their expanding team of professionals based in Limassol. The successful applicant will possess approximately 5+ years of previous experience in Fraud & Risk Management, including 3+ years’ experience specifically in the iGaming sector. Excellent communication skills in both written and spoken English are a must.

Key Duties/Responsibilities:

• Manage fraud prevention function within Fraud and Payments Department, with focus on the regulated markets.
• Define fraud mitigation strategies whilst ensuring business and regulatory requirements are continuously met.
• Improve setup and monitor performance of fraud & risk monitoring/prevention tools.
• Actively contribute to the risk prevention, risk mitigation processes and strategies.
• Ensure the process are reviewed on a regular bases, communicated to the team and executed accurately.
• Act as contact point for escalations.
• Perform fraud investigations in line with internal processes.
• Build strong relationships with Support, Compliance and Product teams to gain support of fraud and risk management.
• Provide expert opinion to the rest of the FP Team, assist with their queries.
• Oversee chargeback and dispute solving processes.
• Contribute to the external reporting requests, in line with regulatory requirements.
• Manage Fraud and Payment Team Leaders / Analysts, with focus on defining KPIs, performance management, coaching, developing and driving the vision for the team.
• Ensure operational requirements are fully met, including participation in recruitment.
• Regularly report to Head of the department.
• Other ad-hoc duties as required by operational needs.

Key Skills/Experience:

• MA / BA (or higher) diploma in relevant field and documented professional qualifications are strong assets.
• 5+ years of proven experience in fraud and risk management, including minimum 3+ years of iGaming sector experience.
• Proven track record of people management.
• Exceptional analytical skills.
• Flawless English (spoken and written), knowledge of Western European languages will be a strong advantage.
• Knowledge of regulatory frameworks, sound understanding of AML and Financial Crime Prevention.
• Proven experience with creation of written procedures, processes, implementation guidelines and knowledge bases.
• Understanding of various fraud schemes.
• Experience in dealing with claims, disputes, chargebacks.
• Ability to build and interpret reports; experience with data analysis tools (e.g. Chartio, Tableau, Looker) and project management tools (e.g. Asana, Monday, Jira). Understanding of SQL will be an advantage.
• Exceptional communication skills, responsiveness, flexibility and ability to work in fast-paced, international environment.
• Excellent written, oral and presentation skills and an ability to synthesize information and make clear, concise recommendations and improvements.
• Growth mindset.

To apply for this vacancy, please send your CV, along with any covering letter to jobs@careerfinders.com.cy quoting the reference number KAR5818. Please note that due to the high volumes of applications received only shortlisted applicants will be responded to. By sending us your CV you are giving CareerFinders your consent to be contacted for this and any other suitable vacancies that we believe match your skills and experience. To view our privacy policy, please click www.careerfinders.com.cy/privacy-policy.