Customer Support Representative (German Speaking) 105 views

We are seeking for a Customer Support Representative who will join our exceptional team which consists of experts in every functional area of business

This opening is for evening shift 5pm – 1am with two consecutive weekdays off (not weekend days)

What you’ll be doing: 

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Identify and assess customers’ needs to achieve satisfaction via email and phone calls
• Follow communication procedures, guidelines, and policies
• Provide accurate, valid, and complete information by using the right methods/tools
• Communicate with other departments concerning client issues/complaints

What you’ll need to be successful:

Must haves:

• Fluent or native German Speaker
• Strong command of the English language
• Proficiency in web-surfing and multitasking

 Nice-to-haves: 

• Office experience
• Hard working with the ability to work autonomously
• Able to focus on a specific task for an extended period
• Any other language will be considered a plus

Benefits we’re offering you:

• Discretionary annual salary increases
• Discretionary bonuses twice a year
• Private health & life insurance
• Fitness Allowance

As an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees

In this role you may be exposed to adult content