Coordinator, Player Development and Processes – Limassol 73 views

Job Overview


The Coordinator, Player Development and Processes is responsible for ensuring that appropriate processes, systems, and structures are in place in the Business Development department in line with the Company’s legal and regulatory obligations, as well as with internal controls and audit requirements. Part of their responsibility is also to ensure compliance with EU Data Protection Directive- GDPR, AML Law, Responsible Gaming and the respective CGC Directives related to the Business Development Department activities.

This position is responsible for developing, maintaining, and updating of appropriate SOPs, Player data, workflows within the department as well as the proper knowledge base and records for VIP programs, Comp policies, Junket and Agent agreements ensuring all is monitored and filed accordingly. Responsibilities also including but not limited to preparation of proposals to Executive Management, CGC in cooperation with the respective departments, identify Risks and perform the necessary assessment and mitigation strategies ensuring compliance with all applicable regulations, legislation, company policies and best practice. The Co-ordinator, Player Development and Processes is also responsible to monitor Settlements, performance reviews on staff and customers, cost allocation and expenses inherited by the Business development team.


  • Regularly advises the Head of Business Development, and other key stakeholders on compliance issues – keeping them up to date
  • Liaises with AML and Regulatory Compliance, and DPO to ensure that the Business Development Department’s aligned with the respective policies and procedures
  • Ensures that the Department has proper approvals from CGC regarding International Marketing programs, Comp policies and VIP Programs
  • Develops, maintains, and updates all appropriate SOPs and workflows for the Business Development Department
  • Liaises with Cage, Gaming, Marketing and Loyalty Services, ensuring proper process are in place and are being followed by the Business Development Team members
  • Identifies and recognises gaps in existing processes or arising from new regulations and ensuring that the correct remedial actions are put in place to close these gaps within the Department
  • Escalates any significant compliance/non-compliance issues, or potential issues in policies or systems to the Head of Department leading any remediation promptly and effectively
  • Maintains all necessary records and files in a professional manner ensuring access to information and visibility when necessary from team members
  • Ensures compliance with GDPR within the Department, provide LIA forms to DPO maintain GDPR article 30 records and update the records as per guidelines when needed
  • Reviews marketing materials, presentations websites, proformas and requests from the Business development team to ensure sufficient timing for events are met.
  • Prepares Marketing Briefs to Brand Marketing, in coordination with the Head of Department, other team Members ensuring proper approvals have been obtained
  • Prepares marketing recommendation letter and reporting for credit requests
  • Develops and maintain the general data protection, AML and responsible gambling awareness training programs within the Department and deliver ad-hoc awareness, refresher training and in-depth training as necessary
  • Develops, implements, and enforces appropriate policies and procedures related to third party suppliers and ensure that data protection requirements are detailed in contractual agreements
  • Develops, implements, and enforces appropriate workflows, policies, and procedures to ensure Junket and Agent Operators are compliant
  • Assists Business Development Director in developing the Business Unit budgets, forecasts and sales targets
  • Liaises with the Business Development team, to ensure that their budgets are optimized to ensure that costs are allocated to the respective projects and expenses are controlled including maximum value and ROI
  • Liaises with the Accounting and Supply Chain department as and when required to ensure costs reflect the respective PRF and POs are allocated to the correct cost centre and correct time
  • Liaises with Database Admin
  • Assists relevant BUs to set proper targets for sales teams
  • Liaises with Database Administration to monitor and optimize performance of Sales teams and provide ad-hoc reports as and when required
  • Organizes Weekly and Monthly sessions with Sales team leaders and individuals in coordination with Business Development Director and Data admin to discuss targets set, costs and complimentary issued, RI%, incentives
  • Liaises with Hotel Revenue Manager, and Accounting for proper allocation of room inventory to sales teams
  • Monitors closely the commission and DOL based programs


  • Maintains Business Development Departmental Compliance and its successful implementation
  • Monitors current processes and ensure their alignment to regulatory requirements
  • Identifies Compliance risks within the department and propose mitigation strategies
  • Designs workflows, policies and SOPs aligned to regulations and business objectives
  • Documents and monitors Junket, Agent Operators and Third-Party suppliers meet regulatory requirements
  • Implements key data driven performance and optimization strategies from the Business Development Director to achieve agreed business objectives
  • Designs workflows and SOPs to improve efficiencies and performance
  • Trains Business Unit teams on workflows and SOPs
  • Manages and guides teams to achieve agreed budget objectives on Staff and Customer performance based on incentive
  • Delivers projects within time, scope, and budget



  • Bachelor’s Degree in Business Management, Operations Management, or related field
  • Professional Certifications in Management, Accounting, and/or compliance a plus.


  • 3 years’ experience working with large scale budgets for campaigns and promotions, within the hospitality or entertainment or retail industry


  • 3 Years’ experience within the Gaming/ Gambling industry
  • Knowledge of compliance, the areas that relate to it and the ability to transfer this knowledge
  • Experience in optimizing operational performance across marketing and business development functions

Skills / Competencies

  • Excellent command of the English and Greek languages
  • Exposure to a regulatory environment
  • Excellent organization and time-management skills
  • Excellent presentation skills
  • Results oriented and process driven
  • Analytical and problem-solving skills
  • Attention to detail
  • Team player with good communications skills
  • Hands-on can-do approach to business
  • Sufficient in Excel and Microsoft Office and any other CRM


  • Results oriented and process driven
  • Analytical and problem-solving skills (technical and Supervisory)
  • Attention to detail
  • Team player with good communications skills
  • Hands-on can-do approach to business
  • Achieves agreed objectives and accepts accountability for results
  • Displays a high commitment to delivering results
  • Leads others to achieve business objectives
  • Communicates effectively
  • Displays the highest level of integrity
  • Self-motivated
  • Ability to establish and maintain a high degree of confidentiality, respect, trust and credibility

To apply, please click here: Coordinator, Player Development and Processes – Limassol

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