Bell Attendant -Limassol 24 views

Job Overview

POSITION SUMMARY:

The Bell Attendant is responsible for delivering a positive and quality customer service experience through acknowledging, welcoming, bidding farewell, and greet with a smile all guests and visitors of the hotel, assisting guests with the delivery and pick-up of luggage, parcels, and messages, ensuring maximum guest satisfaction and maintaining professional standards of services.

PRIMARY RESPONSIBILITIES:

  • Provides prompt, efficient, and professional customer service to guests of City of Dreams Mediterranean by ensuring all guests are addressed in a polite and courteous manner as they enter and exit the hotel by maintaining all set standards
  • Assists with guest luggage, open/closing of car / hotel doors, and valet parking upon arrival and departure
  • Builds relationships with guests to gain loyalty by promoting positive guest relations and guest preferences
  • Ensures all interactions with guests are handled professionally and with care adhering to hotel’s policies and procedures
  • Maintains product knowledge of events and facilities of City of Dreams Mediterranean, including gaming, spa, recreation, food & beverage and entertainment, ensuring guests receive accurate, timely information and
  • Establishes a rapport with guests, answers their queries and resolves problems arising from guest complaints in a timely manner and to the guest’s satisfaction
  • Tags, assists loading / unloading of luggage into vehicle at porte-cochere
  • Ensures smooth handling/delivery of luggage, newspapers, parcels, messages in a timely manner, parks cars as needed by checking guest’s name and room number while escorting guests to rooms when appropriate
  • Records all transactions in log books including guest name, room number, time received, and time completed
  • Conducts room drops and room moves as required
  • Ensures master keys are handled with the utmost care to ensure the safety of our guests.
  • Ensures all bell carts and hand trolleys are cleaned after every shift
  • Attends to daily briefings and departmental meetings
  • Attends scheduled employee training and periodic reviews on generic hotel and departmental specific responsibilities
  • Ensures work area is always clean and neat including the proper maintenance of all equipment needed to perform daily tasks, reporting of malfunctioning or maintenance deficiencies to appropriate area
  • Maintains the highest standard of professionalism, ethics, and attitude toward guests and colleagues.
  • Performs other reasonable job duties as assigned by supervisors from time to time

KEY PERFORMANCE INDICATORS:

  • Excellent knowledge of all products and services offered by City of Dreams Mediterranean
  • Continuous progress of Technical Skills
  • Positive Customer Feedback

QUALIFICATIONS:

Experience

  • 1 year of previous experience in a similar role will be considered an advantage

Education

  • High school diploma or equivalent professional training

Skills

  • Excellent interpersonal and customer service skills
  • Professional written communication skills
  • Excellent command of Greek and English

PERSONAL COMPETENCIES:

  • Achieves agreed objectives and accepts accountability for results
  • Displays a high commitment to delivering results
  • Leads others to achieve business objectives
  • Communicates effectively
  • Displays the highest level of integrity
  • Ability to maintain discretion
  • Self-motivated
  • Approachable

To apply, please click here: Bell Attendant – Limassol

Apply for this job

Bell Attendant -Limassol 19 views

Job Overview

POSITION SUMMARY:

The Bell Attendant is responsible for delivering a positive and quality customer service experience through acknowledging, welcoming, bidding farewell, and greet with a smile all guests and visitors of the hotel, assisting guests with the delivery and pick-up of luggage, parcels, and messages, ensuring maximum guest satisfaction and maintaining professional standards of services.

PRIMARY RESPONSIBILITIES:

  • Provides prompt, efficient, and professional customer service to guests of City of Dreams Mediterranean by ensuring all guests are addressed in a polite and courteous manner as they enter and exit the hotel by maintaining all set standards
  • Assists with guest luggage, open/closing of car / hotel doors, and valet parking upon arrival and departure
  • Builds relationships with guests to gain loyalty by promoting positive guest relations and guest preferences
  • Ensures all interactions with guests are handled professionally and with care adhering to hotel’s policies and procedures
  • Maintains product knowledge of events and facilities of City of Dreams Mediterranean, including gaming, spa, recreation, food & beverage and entertainment, ensuring guests receive accurate, timely information and
  • Establishes a rapport with guests, answers their queries and resolves problems arising from guest complaints in a timely manner and to the guest’s satisfaction
  • Tags, assists loading / unloading of luggage into vehicle at porte-cochere
  • Ensures smooth handling/delivery of luggage, newspapers, parcels, messages in a timely manner, parks cars as needed by checking guest’s name and room number while escorting guests to rooms when appropriate
  • Records all transactions in log books including guest name, room number, time received, and time completed
  • Conducts room drops and room moves as required
  • Ensures master keys are handled with the utmost care to ensure the safety of our guests.
  • Ensures all bell carts and hand trolleys are cleaned after every shift
  • Attends to daily briefings and departmental meetings
  • Attends scheduled employee training and periodic reviews on generic hotel and departmental specific responsibilities
  • Ensures work area is always clean and neat including the proper maintenance of all equipment needed to perform daily tasks, reporting of malfunctioning or maintenance deficiencies to appropriate area
  • Maintains the highest standard of professionalism, ethics, and attitude toward guests and colleagues.
  • Performs other reasonable job duties as assigned by supervisors from time to time

KEY PERFORMANCE INDICATORS:

  • Excellent knowledge of all products and services offered by City of Dreams Mediterranean
  • Continuous progress of Technical Skills
  • Positive Customer Feedback

QUALIFICATIONS:

Experience

  • 1 year of previous experience in a similar role will be considered an advantage

Education

  • High school diploma or equivalent professional training

Skills

  • Excellent interpersonal and customer service skills
  • Professional written communication skills
  • Excellent command of Greek and English

PERSONAL COMPETENCIES:

  • Achieves agreed objectives and accepts accountability for results
  • Displays a high commitment to delivering results
  • Leads others to achieve business objectives
  • Communicates effectively
  • Displays the highest level of integrity
  • Ability to maintain discretion
  • Self-motivated
  • Approachable

To apply, please click here: Bell Attendant – Limassol

Apply for this job