Guest Relations Officer – Ayia Napa 40 views

Job Overview

Τhe 4-star hotel Asterias in Ayia Napa wishes to recruit for the 2022 season

Guest Relations Officer

The season is for a contract of 8 months depending on the availability of the candidate and ends in November 2022.

Responsibilities: 

  • Escort educational groups on a tour of the hotel and provide relevant information folders
  • To be available and extend a warm, natural welcome and farewell to all hotel guests
  • Assist the team when there is an important event taking place in the hotel (such as conference or wedding)
  • Assist all guests with their inquiries and concerns and solve any minor problems that may arise
  • Handle any guest complaints and queries whenever necessary
  • Process guest questionnaires and produce the monthly guest satisfaction report
  • Respond to guests via Facebook, Twitter, TripAdvisor, and other social media outlets
  • Promote and actively participate in all Public Relations activities

Qualifications & Experience:

  • Holder of a Hospitality Management, Public Relations, or other related Diploma
  • Minimum 2 years of experience in another 4 or 5 star hotel
  • Warm personality with a guest-oriented approach
  • A good team player who can support all departments
  • Fluent in English and German languages. Any other languages will be considered as an advantage
  • Knowledge of Social Media systems
  • Advanced computer skills.
  • Excellent problem-solving and multitasking skills
  • EU Citizen or EU Work permit holder

Benefits

  • Competitive salary depending on experience
  • 8 months personal contract (April – Nov)
  • Career progression
  • Comprehensive new staff training and induction programmes
  • High profile hospitality company of 4* Hotel in Ayia Napa (the most famous Tourist area in Cyprus)
  • Great work-life balance
  • Accommodation (depending on availability) free Wi-Fi access in the residence area.
  • 3 meals per day.

 

For more information you can call us here:

+357 23 201050

 

Asterias Beach Hotel,

Makronissou 15,

Ayia Napa 5340,

Cyprus.

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