Call Center Representative 34 views

Job Overview

Job Description

Call Center Representatives work in a call center setting surrounded by other call center employees answering customers’ questions and referring them to the necessary resources to solve their problems. You will follow a script with prepared responses based on customer’s questions and replies. You will be responsible for keeping records of information received in conversations and log it into the call center database.


  • Manage large amounts of inbound and outbound calls in a timely manner
  • Follow communication “scripts” when handling different topics
  • Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives
  • Build sustainable relationships and engage customers by going the extra mile
  • Keep records of all conversations in our call center database in a comprehensible way
  • Meet personal/team qualitative and quantitative targets

Desired Experience

  • Previous experience in a customer support role/call center position
  • Computer literacy
  • Familiarity with CRM systems and practices (Zoho CRM experience a plus)
  • Strong phone, verbal communication, and active listening skills
  • Excellent command in Greek and English (additional languages German/Spanish will considered a plus
  • Comfortable working in fast-paced environments
  • Adaptability and flexibility
  • Customer focused with the ability to adapt to various types of personalities
  • Ability to multi-task, set priorities and manage time effectively
  • High school degree required. University degree a plus
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