Parklane, a Luxury Collection Resort & Spa, member of the largest international hotel group in the world, Marriott International, is recruiting  Front Office Manager to join our Front Office Team.

Responsibilities

• Manages day-to-day operations of Front Office Department, ensuring the quality, standards and meeting the expectations of the  customers on a daily basis
• Ensures compliance with all Front Office policies, standards and procedures
• Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results
• Provides services that are above and beyond for customer satisfaction and

retention.

• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Manages department controllable expenses to achieve or exceed budgeted goals
• Analyses information and evaluating results to choose the best solution and solve problems.

• Leads and/or participate in any new initiative or project as determined by the Management

 Requirements

• 3+ years’ experience as Front Office Manager or similar role in 5 star hotels.
• Fluency in English, verbal and writing
• Excellent knowledge of Hotel Property Management Software
• Highly effective communication and organizational skills
• Excellent leadership, management, and team building skills

An attractive remuneration package will be offered to the successful candidate, according to qualifications and experience.

You are kindly requested to send your cv at recruitments@parklanecyprus.com